Frequently Asked Questions
Dennis, what is your experience?
In the 1980s, I sold telecommunication services, specializing in emerging long-distance options.
In 1990, I began marketing conferencing services for American Express®. After they divested themselves of this unit, I opened my own conferencing agency.
How can a small business benefit from using a conferencing service?
If you have a small staff, say less than five employees, you can save a tremendous amount of time by making presentations with audio or Web Conferencing. Instead of driving to and from meetings, you can send a presentation to a client or prospect and review it on the phone while you are both looking at it on your own computers. Even if you have a larger support staff, you can save time and eliminate confusion with conferencing -- no more multiple follow-up phone calls to answer questions and not knowing if you and your client are on the same page. Conferencing makes you much more efficient without losing a personal touch, and makes your sales or customer service presentations more timely and accurate. And you can add video to give your conferencing a face-to-face dimension.
There seems to be many different types of companies that sell conferencing.
How do you fit in?
Well, there are many different kinds of businesses offering conferencing. First, there are the service providers themselves. While they will sell to end users, they often prefer to sell through resellers. Many of these resellers market only on the Web, and it is often hard to know how much real service they are able or willing to give. I am also a reseller, but I base my success on giving my clients the information that will help them make a good decision. I’m not trying to make a quick sale based on a short-term promotional price; I want to develop clients who rely on me for personal service, good advice and aggressive, long-term pricing.
How do you choose the conferencing providers that you represent?
They must have a history of being reliable, competitive and they must provide the latest technology. They must also provide exceptional customer support to me and to my clients.
How can you compete with the providers that sell directly to end users, and with the no-frills resellers?
Conferencing-service providers offer discounts to their resellers, so I can sell for very competitive rates, and I provide more personal service than most other resellers.
What general advice do you have for those who are not currently using conferencing but think it might help them?
The market can seem to be very confusing to a first-time buyer. Working with an independent agent such as myself can give you the information you need to make sense of it, and then to select the right conferencing plan for a competitive long-term rate.
And how about those who are unsure if their current conferencing plan is a good one?
I am happy to review and audit your current plan to see if it is what you really need and if it is priced fairly.
There are different providers, what seems like a million options, plus new innovations all the time. How can I stay on top of it all?
My years of experience and knowledge about providers, service options and new technologies, coupled with my relationships with experts at my conferencing service providers means my clients can seamlessly adjust their service options.
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